Advanced Search
Terms and Conditions

General terms and conditions of sale for online pet food and accessories.


The preamble recalls the purpose of the general conditions of sale. It also allows to remind if necessary that some products on sale on the site are subject to special conditions of sale. The preamble also makes it possible to know the professional and commercial rules which the salesman intends to submit to if necessary.


The present conditions indicate in particular the following information:

The means of reproduction and archiving of these conditions
Legal notice of the site
The general conditions of use of the site
The essential characteristics of the proposed properties
The different steps to follow for the conclusion of the online contract
Technical means of identifying and correcting errors made during data entry
The proposed languages
Archiving and access to the contract
The means of consulting the professional and commercial rules that the seller intends to submit
Legal and contractual warranties
Deadlines, fees and delivery terms
Delivery tracking
The price
Payment terms
Details on how to exercise the right of withdrawal,
The duration of the contract and validity of the price.

Last updated on 31.08.18 is an online sales service of pet foods and accessories.
Headquarters: Flamboyant,  Trou Aux Biches.
BRN: C18157368
Tel: 58195691


It is hereby specified that the present conditions exclusively govern the sales, by internet, of


These conditions apply for all sales made from this site, excluding all other conditions, including those in effect for in-store sales.

These conditions are intended for a consumer who has full legal capacity. These conditions apply to all orders that you will place on this site.

We do our best to satisfy you. On this site, we present all the essential characteristics of the products. We will be attentive to the remarks you will send us ( By filling  the '' contact us '' section)

These general conditions are presented in English.


1 The different steps to follow for the conclusion of the online contract

1.1 Order
On the Internet: http: //
You make your selection by browsing the pages of our site. Your selections are added to your cart when you click on '' add this product to cart ''. At any time of your navigation on our site, you can validate your order by clicking on '' confirm my order ''.

Should you need any information, you may contact us during working hours.
Monday to Friday from 9h to 18h. Saturday from 09:00 to 12:00.

1.2 Validation of the contract

When you click on '' validate my order '', a confirmation message appears. It summarizes all the products and options selected.
You must check in this order form all the information transmitted, including all the elements useful for delivery (delivery address, digicode, phones ...)
If you do not have to modify the form, you must then read these conditions. If you accept them, you must check the box "I have read the terms and conditions of sale and I accept them without reservation".
To continue your order, you must click on '' pay my order ''.
 It confirms the registration of your order and informs you that an electronic confirmation message will be sent to you as soon as possible.

1.3 Technical means of identification and correction of errors
You have the ability at any time to identify and correct your mistakes made when entering your data. When you notice an error after the conclusion of the contract, you must contact us (click here to go to the '' contact us '' section)


2. Archiving and access to the contract
We will archive contracts, purchase orders and invoices on a reliable and durable support.
You have a right of communication to these documents for orders of an amount greater than or equal to Rs 5000.


3. Legal and contractual warranties

3.1 Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the goods in the contract, in terms of hidden defects (available in appendix 1 at the end of these general conditions), we will refund you, or exchange any apparently defective product, damaged or damaged or not corresponding to your order. Provided to return the products in the received state with all the elements.
It is recommended to check the condition of the products in the presence of the deliveryman during delivery.
We will also refund the full cost of return on presentation of receipts.


3.2 Responsibility
We do our best to satisfy you. We are responsible for the proper execution of these terms and conditions However, our liability can not be incurred due to a fortuitous event, a case of force majeure.


4. Deadlines, fees and delivery terms

4.1 Delivery methods
We will deliver the products to the address indicated on the order form. KURYS PETS LTD delivers all over Mauritius. Rodrigues and neighboring islands are excluded.
4.2 Delivery will be done within 2 to 3 business days. Working days are calculated from Monday to Friday excluding public holidays, if applicable.

4.3 In case of out of stock, KURYS PETS LTD undertakes to refund the full amount already paid by the customer.

4.4 Delivery charges
Delivery charges are offered from an amount indicated on the website. Below the defined amount, a scale per zone will be indicated.

4.5 Delivery tracking
You can contact us by telephone for any question relating to your delivery (Go to the '' contact us '' section)

5. The price
The prices of our products are indicated in rupees all taxes included (VAT applicable). They include the cost of processing your order.

6. Payment terms

You have several means of payment to pay for your purchases on
- In cash on delivery. (NO CASH DURING COVID 19 PERIOD)
- By Juice BEFORE delivery. (Your delivery will be made after receipt of your payment)
- Bank Transfer. (Your delivery will be made after receipt of your payment)


7. Cancellation and refund

7.1. In case of cancellation of an order, the customer has 24 hours to notify us by email to the following address: or by phone at 58195691. KURYS PETS LTD agrees to refund the amount by bank transfer including an administrative fee of 5% of the canceled order.

7.2. Refund
A refund is possible in the cases below.
- The products are damaged during delivery.
- The products do not correspond to the customer's order.
Except in the cases mentioned in Article 7.2, no product is taken back or exchanged.


8. The duration of the contract and the validity of the price.
The prices take into account the VAT applicable on the day of the order and any change of the applicable rate VAT will be automatically passed on the price of the products on sale on
The products remain the entire property of until the complete collection of the payment by KURYS PETS LTD.
Our price offers are valid only within the double limit of the validity period of the offer concerned and the available stocks.
Our price offers are valid if they appear online on the site on the day of the order.

9. Contact us
If you wish to contact us, our customer service will be happy to assist you:
For any information : By phone at 58195691. From Monday to Friday from 9h to 18h, Saturday from 09h00 to12h00.

To follow the execution of an order: we put at your disposal a telephone number indicated in your email of confirmation of order.


10. Nominative information

We collect your personal information for the management of your orders and the follow-up of our commercial relations. They can be retransmitted to our partners exclusively for the execution of your orders, in accordance with these terms and conditions.
You have a right to access, delete, rectify and oppose personal data about you. All you have to do is write us online to Customer Service with your last name, first name, email address, address and if possible your customer reference.


11. Applicable law and mediation

These Terms are governed by and subject to Mauritian law.

Except for provisions of public order, any claim, matter or dispute that may arise in the context of the execution of these Terms and Conditions may before any legal action be submitted to the Site Publisher for a  amicably settlement.

It is expressly reminded that requests for a amicably settlement do not suspend the time limits for taking legal action. Unless otherwise provided by public order, any legal action relating to the execution of these Terms and Conditions shall be subject to the jurisdiction of the courts in the jurisdiction of the defendant's place of residence.



Cookie management module.

A module allows you to choose the cookies that you want to accept and those you want to refuse on this site.

 At any time you can access the module and change your preferences.

The administrator of the site is online now! Chat